Observations on building intelligence services, automation in professional services, and doing business in Malaysia. Direct thoughts from the field.
Intelligence Service Building
The most visible venue in a market is rarely the best-rated one. Read a market on two axes, not one.
5 min read
Malaysian Market Insights
Every unpaid invoice in Peninsular Malaysia has a six-year clock on it. A date moves people in a way a risk score never does.
4 min read
Building Products for Intermediaries
A professional can add what your tool missed. They can't un-see what it got wrong. For suggestion tools, tune for precision.
5 min read
Automation in Professional Services
When building is cheap, the expensive failure is building the wrong thing fast. Write the scope down before you ask for anything.
3 min read
Automation in Professional Services
Deploy a working end-to-end slice on day one. Features are easy to add to a live system; deployment is where the surprises hide.
3 min read
Automation in Professional Services
AI sessions forget everything. Stop hunting through old chats — make the project folder the memory, and any session can resume cold.
3 min read
Automation in Professional Services
When building costs collapse, the rules change: build for one client, build to throw away, and say yes to jobs that never justified software.
4 min read
Automation in Professional Services
The mistake firms make is automating the decision. Automate the gathering, the sorting, the formatting. Leave the call to the professional.
4 min read
Intelligence Service Building
Anyone can produce a report. The question is whether it survives a challenge. Defensibility comes from method, sources, and repeatability — not presentation.
4 min read
Intelligence Service Building
Direct-to-client intelligence services are hard. Intermediaries — accountants, lawyers, corporate secretaries — already have trust and motion. Build for them.
4 min read
Automation in Professional Services
The best automation in professional services doesn't get noticed. The client sees the insight. They don't see the agent.
3 min read
Malaysian Market Insights
Credit risk in Malaysia is structural, not accidental. Collections-first mindset. Trust through disclosure.
5 min read
Building Products for Intermediaries
Intermediaries (accountants, lawyers) have existing workflows. Your product must slot in, not replace. Three design rules.
4 min read
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